Terms & Conditions

1. The prices quoted are valid for acceptance for a period of 30 days from date of quotation.
2. All payments detailed under the quotation shall be payable 30 days end of month unless specifically agreed otherwise in writing.
3. All goods supplied remain the property of KWS Ltd until paid for in full.
4.  Prices are based on being able to carry out all tasks in one scheduled visit unless agreed beforehand. Additional costs will be charged at current standard rates for return visits to complete work.
5.  Unless arranged upon contract agreement, service visits will consist of monitoring, testing and reporting only. KWS Ltd will not be responsible for remediating issues when on site.
a) All visits will either be booked via email, or an agreed day & time every month to attend. If visits cannot be completed or access is refused, without at least 48 hours prior notice, the visit will be chargeable in full, unless in extreme circumstances
6.  Remedial action identified or abortive calls not of a routine nature will be chargeable at current standard rates.
7. KWS Ltd shall be entitled to immediately cancel the agreement to provide products and services with the Customer in the event of:
(a) The customer not complying with any written recommendation provided by KWS Ltd during the course of the agreement.
(b) Any outstanding debt due to KWS Ltd in respect of products/services provided remaining outstanding or more than 30 days end of month, unless otherwise agreed in writing between KWS Ltd and the Customer.
(c) The Customer becoming bankrupt or committing any act of bankruptcy, or put into liquidation, or have a receiver appointed, or have an administration order made against.
8. The agreements made between the Customer and KWS Ltd shall in all respects be construed and operated as an English contract, and in conformity with English Law.
9. If any sum remains unpaid after the date for payment KWS Ltd may require the customer to pay a surcharge of 4% per month or part thereof on such unpaid sum until payment received.
10. All payments by Buyer shall be made in full without any deduction whether by way of set off, counter claim or otherwise.
11. Whilst KWS Ltd will take all reasonable steps to ensure that the services and materials to be provided by them under any quotation are provided without undue delay, KWS Ltd will not be liable for any delay or failure occurring due to circumstances outside their reasonable control.
12. KWS Ltd will not be held responsible for the state of any system after hand over to the client where works  have been completed and documentation provided.
13. KWS Ltd does not accept liability for the success of any water treatment works if the system concerned is not designed and installed to current industry guidelines.
14. Whilst every endeavor is made to ensure that the chemical treatment program (where applicable) is sufficient, it is your responsibility to ensure levels are correct and maintained by competent persons and suitable for the purpose for which it is intended, it is the responsibility of the Customer to provide KWS Ltd with all details of the system including job specification and system material prior to commencement of any works.
15. We have assumed that full access will be available to all areas required to ensure works can continue throughout our visit. We have also assumed that where required we are able to isolate the mains cold water and any hot water services to areas/building with no issues in order to carry out the proposed scope of works. It is assumed all isolation valves are accessible and in working order. Any leaks caused by operating isolation valves will not be the responsibility of KWS Ltd. Where works are to be carried out involving drainage of water, KWS Ltd will proceed on the understanding that all drains are mechanically sound and free of blockages, unless specifically advised otherwise, in writing, by the Customer. KWS Ltd will accept no liability for any damages caused as a result of defective drainage. Return visits to site to complete works which could not be completed due to not being able to isolate supplies will be chargeable at full rates. Customers are responsible for providing discharge licences
16. It is the clients (overall responsible person) responsibility to ensure that monitoring tasks are completed and risks identified on the system are addressed in a timely manner.
17. The Health and Safety at Work Act 1974 (HSWA), Control of Substances Hazardous to Health Regulations 1999 (COSHH) and Management of Health and Safety at Work Regulations 1999 (MHSWR) state that there are guidelines which must be followed to protect employees and the public from the risks associated with Legionella.
18. As an employer, or a person in control of premises, you are responsible for health and safety and need to take the right precautions to reduce the risks of exposure to Legionella. The Health and Safety Executive HSG274 part 1 – 3 provides extensive guidance to help you ensure you meet your obligations
19. It is your responsibility as a customer to hold all documentation for a minimum of 5 years.